Email and SMS retention,
managed end to end.
Strategy, flows, campaigns, design, copy, Klaviyo setup, segmentation, deliverability and weekly optimisation, guided by a platform that shows exactly where your customers slip away.
Strategy
A retention plan built on your own numbers: which leaks to fix first, and what each fix is worth.
Flow buildouts
Welcome, abandoned checkout, browse, post-purchase, replenishment, win-back and subscription flows.
Campaigns
A steady calendar of email and SMS campaigns, planned around your launches and your customers.
Design and copy
On-brand emails and texts that people open, read and click, written and designed in-house.
Segmentation
Segments built from the whole journey, like first product, ad source, subscription status and risk.
Deliverability
Domain setup, list hygiene and sending habits that keep you out of the spam folder.
SMS
Compliant SMS programmes that add revenue without burning out your list.
Ongoing optimisation
Testing every week, reported in plain English, with the numbers to show what changed.
How we work
in four steps.
Audit
We start with the free retention audit, so every decision is based on your own numbers, not guesswork.
90-day plan
We agree the fixes that matter most, in order, with what each one should bring back.
Build
Strategy, flows, campaigns, design, copy, Klaviyo setup and segments, built and launched by our team.
Improve every week
We test, measure and adjust every week, and tell you what we changed and why.
What you get.
Every month.
One team for all of your email and SMS, with the data to show what's working and the time to act on it.
- A dedicated retention strategist
- Full access to the Retention Systems platform
- A weekly emailed report with notes from your team
- A monthly review call
- Design, copy and build, all in-house
- Klaviyo and SMS setup, segmentation and deliverability
Safe to connect.
Your data stays yours.
We work with your customers' personal data, so we treat it carefully: least access, encryption, and clear rules on how long we keep it. Read our Data Safety & DPA ›
Read-only access
We ask for read access and nothing more. We can't send emails, change orders, edit subscriptions or touch your ads.
Encrypted keys
Every access key is encrypted with AES-256 before it's stored, and everything travels over HTTPS.
A proper DPA
Your customers' data is handled under a data processing agreement, and used only to produce your reports. Data safety
Deleted when you leave
Disconnect and we delete your data. Ask, and we delete it sooner. How deletion works
Working with us
answered.
Who do you work with?
Ecommerce brands, mostly on Shopify with Klaviyo, and many with subscriptions on Recharge.
Do you work with our existing Klaviyo account?
Yes. We work inside your own account, so everything we build stays yours.
Do we need to be on Recharge?
No. Subscriptions are a big part of what we do, but we work with brands that sell one-off orders too.
How do we get started?
Book a free retention audit. It shows you where the money is, and gives us both a clear starting point.
How much does it cost?
It depends on the size of your list and how much you'd like us to take on. We'll give you a clear monthly price after the audit call.
Start with
a free audit.
Free. Read-only access. We email you when it's ready.